This 1-day program walks New Flood Claims Adjusters through all phases of the claims handling process from receiving a claim, contacting the Insured, conducting a thorough Flood Inspection using Photo taking, Diagraming and Scoping guides, through uploading a Preliminary Report for Carrier submission. Step-By-Step instructions and exercises are used to ensure that New Flood Claims Adjusters have a road map to success BEFORE they are deployed. This course includes a Basic Introduction to Xactimate 28 Claims Estimating software and full demonstration of the FEMA Flood Forms version.
Course Outline:
- Introduction to the Flood Claims Adjusting Industry
- Preparing for Deployment
- Claims Assignment Process
- Communication and Relationship Management with Insureds, Examiners, and Mentors
- Reviewing Prior Loss Reports prior to Current Loss Inspection
- Conducting Flood Inspections – Using Proper Guidelines and Techniques
- Basic Introduction to Xactimate 28 Estimating Software
- Creating a New Project in Xactimate 28
- Entering Claim Information from Loss Notice and Inspection
- Importing and Labeling Inspection Photos
- Assembling the Preliminary Report
- Demonstration of Xactimate 28 Sketch, Estimate and Print functions