1 Day Course: New Flood Claims Adjuster Training: How to do your Job Step-by-Step
Topics Covered:
Introduction to Flood Claims Adjusting
- What the job entails
- Tools of the Trade
- NFIP Certification Requirements
- Preparing for Deployment
- Carrier Expectations
Claims Adjusting Process:
- Accepting a New Assignment
- Reviewing the Loss Notice and Prior Loss Reports
- Working with Your Examiner
- Working with Your Mentor
Communicating with the Insured
- Establishing a relationship of Trust with the Insured and Setting Expectations for the Claims Handling Process
- Setting Inspection appointments (Call Guide and Script provided)
Conducting an Effective Inspection (Step-by-Step Inspection Checklist and Guides Provided)
- Greet the Insured and Set Expectations for the Inspection Process
- Determining General Condition of Flooding
- Determining Elevation and Coverage Restrictions
- Photo Taking Methodology
- Measuring and Diagramming the Risk
- Scoping the Loss
- Setting Proper Reserves
- Securing Signatures on Required Forms and Setting Expectations for Next Steps
Introduction to Xactimate 28 – FEMA Flood Forms
- Creating up a project in Xactimate
- Creating the Preliminary Report
- Uploading and Labeling Inspection Photos
- Introduction to Report Management screens
- Demonstration: Creating and Assembling the Preliminary Report for Immediate Upload
- Demonstration of Xactimate Sketch and Estimating Basics for Building and Contents Estimates
- Common Xactimate 28 Categories and Codes used in Flood Claims Estimates
XACTIMATE 28 FUNDAMENTALS AND PROFICIENCY MANUAL INCLUDED IN PRICE ($59 value)
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