1 Day Course: New Flood Claims Adjuster Training: How to do your Job Step-by-Step 

 Topics Covered:

Introduction to Flood Claims Adjusting

  • What the job entails
  • Tools of the Trade
  • NFIP Certification Requirements
  • Preparing for Deployment
  • Carrier Expectations

Claims Adjusting Process:

  • Accepting a New Assignment
  • Reviewing the Loss Notice and Prior Loss Reports
  • Working with Your Examiner
  • Working with Your Mentor

Communicating with the Insured       

  • Establishing a relationship of Trust with the Insured and Setting Expectations for the Claims Handling Process
  • Setting Inspection appointments (Call Guide and Script provided)

Conducting an Effective Inspection (Step-by-Step Inspection Checklist and Guides Provided)

  • Greet the Insured and Set Expectations for the Inspection Process
  • Determining General Condition of Flooding
  • Determining Elevation and Coverage Restrictions
  • Photo Taking Methodology
  • Measuring and Diagramming the Risk
  • Scoping the Loss
  • Setting Proper Reserves
  • Securing Signatures on Required Forms and Setting Expectations for Next Steps

Introduction to Xactimate 28 – FEMA Flood Forms

  • Creating up a project in Xactimate
  • Creating the Preliminary Report
  • Uploading and Labeling Inspection Photos
  • Introduction to Report Management screens
  • Demonstration: Creating and Assembling the Preliminary Report for Immediate Upload
  • Demonstration of Xactimate Sketch and Estimating Basics for Building and Contents Estimates
  • Common Xactimate 28 Categories and Codes used in Flood Claims Estimates


 Click Here to see our course calendar for class dates and pricing